1.0 Making a Purchase
1.1 By placing an order with A&E Glazing, you acknowledge and agree to abide by these Terms and Conditions.
1.2 You must be at least 18 years old to place an order.
1.3 Each order placed constitutes an offer by you to purchase goods under these Terms.
2.0 Goods Description & Specifications
2.1 All images, descriptions, specifications, and advertisements on our website provide an approximate representation of goods and are intended for guidance only.
2.2 Colours shown online may differ due to display variations. If accuracy is critical, a sample should be ordered.
2.3 Product specifications may be updated or changed without prior notice.
2.4 Manufacturing tolerances:
– Glass size: ±1.5mm
– Glass thickness / sealed unit thickness: ±1mm
2.5 We aim to maintain accurate information but cannot guarantee complete accuracy.
3.0 Product Fitting and Suitability
3.1 It is your responsibility to determine product suitability and ensure correct fixings are chosen.
3.2 We are not responsible for checking:
– wall suitability
– structural stability
– installation safety
– regulatory compliance
3.3 Professional guidance is recommended for large or heavy items.
3.4 Do not book installation until goods are fully received and inspected. We are not liable for installer or contractor costs.
4.0 Order Acceptance and Confirmation
4.1 An order is accepted once reviewed and entered into our production system.
4.2 You will receive an order confirmation email; you must check this carefully.
4.3 Incorrect address or contact information may result in redelivery charges.
4.4 If you notice an error, you must inform us immediately.
5.0 Payment and Pricing
5.1 We reserve the right to amend prices due to supplier changes, material costs or tax changes.
5.2 If a pricing error occurs, you will be notified and given the option to proceed at the corrected price or cancel.
5.3 Orders will be processed once payment is authorised.
5.4 Prices exclude VAT and delivery unless stated otherwise.
5.5 The correct billing address and contact details must be provided.
6.0 Delivery Terms (Local Delivery & Palletline Delivery)
6.1 Delivery times vary by product and method. Weekend or bank holiday orders are processed the next working day.
6.2 Standard courier delivery times are estimates only.
6.3 You must ensure accurate delivery details. Incorrect information may incur additional charges.
6.4 External courier deliveries arranged by you are at your own risk.
6.1 Local In-House Delivery (South East)
6.1.1 Eligible orders over £49.99 may qualify for free local delivery within our defined delivery radius.
6.1.2 Deliveries are to ground-floor indoor areas only unless agreed otherwise.
6.1.3 Items over 25kg require suitable manual assistance from the customer.
6.1.4 Unsafe delivery environments may force the driver to refuse delivery.
6.1.5 Redelivery charges apply if:
– no one is available,
– there is insufficient assistance,
– access is unsafe or restricted.
6.1.6 You must disclose access limitations including tight roads, gates, height restrictions, parking rules or other constraints.
6.2 Nationwide Pallet Delivery (Palletline)
6.2.1 Kerbside Delivery Policy
6.2.1.1 Pallet deliveries are strictly kerbside-only.
6.2.1.2 Drivers cannot carry goods inside homes, up steps, or to rear areas.
6.2.1.3 Customer must move goods from kerbside to the desired location.
6.2.2 Vehicle & Access Requirements
6.2.2.1 Deliveries may arrive via large vehicles (7.5T, 18T or articulated).
6.2.2.2 You must inform us of access restrictions including:
– narrow streets
– steep inclines
– weight limits
– low bridges
– turning limitations
6.2.2.3 Failure to declare access restrictions may result in:
– failed delivery,
– redelivery charges,
– return-to-depot fees.
6.2.3 Customer Presence & Responsibilities
6.2.3.1 Someone must be present to sign for delivery.
6.2.3.2 You must assist the driver where required (without physical lifting obligations on the driver).
6.2.3.3 Pallets and packaging become the customer’s responsibility.
6.2.3.4 If no one is present, the delivery will fail and incur additional charges.
6.3 Failed Deliveries & Access Responsibilities
6.3.1 A failed delivery fee applies when:
– no one is present,
– access restrictions prevent delivery,
– the customer rejects kerbside delivery,
– adequate assistance is not provided.
6.3.2 Pallet carriers may charge extra for redelivery or returns; such charges may be passed onto the customer.
6.3.3 Unsafe premises may result in the driver refusing delivery.
7.0 Adjusting or Cancelling Orders
7.1 You may request changes or cancellation within 24 hours of ordering.
7.2 If production has started, cancellation may not be possible.
7.3 We will attempt to accommodate requests where feasible.
8.0 Bespoke Items
8.1 Bespoke items cannot be cancelled once manufacturing has begun.
8.2 In cases of unavoidable cancellation, only the profit portion is refundable; material and labour costs will be deducted.
8.3 We may cancel an order at any time before delivery for any reason and issue a full refund.
9.0 Damaged or Faulty Goods
9.1 All damage must be reported within 48 hours of delivery with photographic evidence of:
– damaged item,
– packaging,
– labels.
9.2 Claims beyond 48 hours may be declined due to courier policies.
9.3 Replacement items will be prioritised once evidence is accepted.
9.4 External courier deliveries (arranged by you) are entirely at your own risk.
10.0 Missing Goods
10.1 Accept the delivery even if items are missing.
10.2 Note missing items with the driver if possible.
10.3 Email us within 48 hours to report missing components.
10.4 Replacements will be prioritised upon verification.
11.0 Risk
11.1 Risk transfers to the customer when goods are delivered:
– for local delivery: once placed inside the ground-floor area,
– for pallet delivery: once placed kerbside.
11.2 You are responsible for safe handling, unloading assistance, and safe movement of goods thereafter.
12.0 Website Terms of Use
12.1 Site Access
12.1.1 Most areas of the site are accessible without registration.
12.1.2 Some areas may require account creation.
12.2 Use of Website
12.2.1 You may use the site for personal purposes and print/download content for personal use only.
12.2.2 No content may be modified, republished or redistributed without written permission.
12.2.3 All intellectual property belongs to A&E Glazing or its licensors.
12.3 Site Uptime
12.3.1 We aim to provide 24/7 access but are not liable for downtime.
12.3.2 Maintenance or technical issues may result in temporary unavailability.
12.4 Visitor Conduct
12.4.1 You must not post harmful, offensive, illegal or infringing content.
12.4.2 You must not upload malware, viruses, corrupted data or harmful code.
12.4.3 We will cooperate with law enforcement if required.
12.5 External Links
12.5.1 External links are for convenience; we do not endorse their content.
12.5.2 Accessing external sites is at your own risk.
12.5.3 If linking to our website, you must not:
– misrepresent your relationship with us,
– imply endorsement,
– link from inappropriate sites.
13.0 Liability Disclaimer
13.1 We take reasonable steps to ensure site accuracy but offer no guarantees regarding completeness or correctness.
13.2 All material is provided without warranties, express or implied.
13.3 We are not liable for:
– indirect or consequential losses,
– loss of profits,
– installation or contractor costs,
– delays in delivery,
– website downtime.
13.4 Nothing excludes liability for:
– death or personal injury due to negligence,
– fraud,
– misrepresentation.
14.0 Additional Disclaimers
14.1 All goods are manufactured to the exact specifications provided by the customer.
14.2 You are responsible for confirming measurements; we allow a 1-hour correction window for online orders.
14.3 Phone orders require verbal confirmation and acceptance; telephone calls may be recorded for evidence.
14.4 We accept no liability for incorrect specifications or regulatory compliance of installed products.
15.0 Views Expressed Disclaimer
15.1 Views expressed by users on the website are their own.
15.2 Users accept full responsibility for comments posted.
15.3 We reserve the right to remove comments at any time.
16.0 No Responsibility Disclaimer
16.1 Nothing on the site constitutes professional legal, tax, accounting or structural advice.
16.2 We are not liable for any actions taken in reliance on website information.
17.0 “Use at Your Own Risk” Disclaimer
17.1 All information is provided “as is”.
17.2 We do not warrant completeness, accuracy, timeliness or results from its use.
17.3 We are not liable for any damages arising from reliance on site content.
18.0 Copyright
All images, text, and content on the A&E Glazing website are protected by copyright.
No reproduction or redistribution is permitted without written consent.
19.0 Cookie Policy
19.1 The site uses cookies to enhance user experience, store preferences and support analytics.
19.2 You may disable cookies in your browser.
19.3 Please refer to our Privacy Policy for full details.
20.0 Governing Law
These Terms are governed by English law.
Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
21.0 Our Details
A&E Glazing
Unit 13, Optima Park, DA1 4QX
Email: Glassshop@aeglazing.co.uk
