Terms of Service

Terms and Conditions for A&E Glazing - Making a Purchase

By placing an order with A&E Glazing, you acknowledge and agree to abide by the following terms and conditions. You must be at least 18 years old to order goods from us. Each order placed constitutes an offer by you to purchase goods under these terms and conditions.

Goods Description & Specifications

We provide informative details on our website to assist in your decision-making process. All images, descriptions, specifications, and advertisements on our site serve to provide an approximate representation of the goods and are intended for guidance only. While we aim for accuracy in product descriptions, slight variations in colour and size may occur due to production processes, which will be communicated during the ordering process.

We strive to maintain accurate and up-to-date information on our website. However, we cannot guarantee the reliability or accuracy of all information presented. We reserve the right to modify product specifications without prior notice. Please note that due to differences in display devices, colours depicted in images on our website may differ from the actual product. If colour accuracy is critical, we recommend ordering a sample.

Product Fitting and Suitability

It is your responsibility to ensure that the fixings you choose are appropriate for the intended use. For certain products, especially larger or heavier items, we recommend seeking professional advice before placing an order to ensure suitability.

We do not accept liability for determining whether your walls are suitable or if the product's application is appropriate for its intended use. It is your responsibility to ensure that factors such as access, size, weight, properties, and installation requirements are suitable for your intended use.

We advise against scheduling any installation work until you have received your goods in full. A&E Glazing will not be liable for any costs incurred due to late, incorrect, or damaged deliveries.

Order Acceptance and Confirmation

Your order is considered accepted once reviewed by our production team and entered into our system. You will receive email confirmation of your order. Please review the order confirmation to ensure accuracy. In case of an incorrect address entry, you may be subject to a redelivery charge. If you have any concerns, please contact us immediately.

Payment and Pricing

We reserve the right to adjust prices to reflect any increases from our suppliers or changes in taxes or duties. In the event of a pricing error, we will promptly inform you by email and provide the option to proceed with the corrected price or cancel the order. You must provide your exact billing address and contact telephone number when placing an order. Orders will be processed upon proper authorization of your payment method.

The total price of the goods, Exclusive of VAT and delivery charges, will be specified at the time of order placement, unless stated otherwise.

If an error is discovered regarding the advertised price of ordered goods, we will promptly contact you to inform you of the correct price. You will have the option to proceed with the amended price or cancel the order.

Delivery Details

Delivery times are clearly indicated when placing an order, as different products have varying delivery methods and lead times. Orders received on weekends or public holidays will be processed on the next working day.

For fragile, large items delivered by our drivers, we require assistance from a capable individual to receive and unload the items. Please ensure that the delivery area is safe and accessible.

For smaller items, we may use standard couriers, and delivery times provided are estimates only. We are not liable for failure to deliver within any specific time frame, nor for delays due to adverse weather conditions or abnormal traffic restrictions..

Please ensure accurate delivery address details, including postcode and contact information, are provided during order placement to facilitate smooth delivery. Any additional delivery charges incurred due to incorrect details will be your responsibility.

For deliveries involving larger orders, please be aware that specialized vehicles may be used, and access to your address should be suitable. Please contact us if you anticipate any delivery challenges, as additional costs may apply.

Failed confirmed deliveries entail additional delivery costs.

Any Large or heavy items (over 25kg) need to have sufficient assistance for the delivery , unless specified before ordering.

All deliveries are for inside the building at the ground floor.

Cancellation of Orders

If you wish to cancel your order before delivery, please notify us promptly by email, stating your reason for cancellation along with relevant order details.


Bespoke items cannot be cancelled once production has commenced. In such cases, we are obligated to refund the profit portion of the order, while material and labor costs will be deducted. We reserve the right to cancel orders at any time before delivery for any reason and will provide a full refund in such instances.

Damaged/Faulty Goods

You must report any damage within 48 hours of delivery. Failure to do so may result in denial of your claim. Please provide photographic evidence of damages or incorrect sizing, and email it to us along with relevant details. We will expedite replacements for damaged items once your claim is accepted.

Missing Goods

If your delivery is missing items, please accept the delivery and note the missing items with the delivery driver. Then, notify us by email with details of the missing items. We will prioritize replacements for missing items and expedite shipping.


Upon delivery, the risk of loss or damage to the goods passes to you. You are responsible for all risks associated with individuals assisting in unloading during delivery.


1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.]


2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. 2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent. 2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.


3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time. 3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.


4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. 4.2 When using this website you shall not post or send to or from this Website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 4.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]


5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk. 5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions: (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom. 5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


L6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. 6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.


7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website. 7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Our business’s name is: A&E Glazing Our business address is: Unit 13, Optima Park DA1 4QX Our contact details are: Glassshop@aeglazing.co.uk


The information contained in this website is for general information purposes only.

The information is provided by A&E Glazing, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of A&E Glazing. We have no control over the nature, content and availability of those sites.

The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, A&E Glazing takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to [A&E Glazing]

“Service” refers to the Website.

“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

“Website” refers to [aeglazing], accessible from [https://aeglazing.co.uk]


The information contained on the Service is for general information purposes only.

The Company assumes no responsibility for errors or omissions in the contents of the Service.

In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The Company does not warrant that the Service is free of viruses or other harmful components. This Disclaimer was generated by TermsFeed Disclaimer Generator.

External Links Disclaimer

The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company. Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Fair Use Disclaimer

The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.

The Company believes this constitutes a “fair use” of any such copyrighted material as provided for in section 107 of the United States Copyright law.

If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.


Our business’s name is: A&E Glazing Our business address is: Unit 13, Optima Park DA1 4QX Our contact details are: Glassshop@aeglazing.co.uk

Views Expressed Disclaimer

The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company.

Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserves the right to delete any comment for any reason whatsoever.

No Responsibility Disclaimer

The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.

In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.

“Use at Your Own Risk” Disclaimer

All information in the Service is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Order Disclaimer

While processing orders online, your glass will be made to the exact measurements/ specifications provided. Ensure you double check all specifications before ordering. We allow 1 hour to correct any mistakes as shown on our email , as order processing starts after ordering.

In the case in which we place an order for you, you will be asked to confirm the measurements/specification over the phone and also will be sent a order confirmation which will have the specification to check and a notification saying ” If we do not receive a call this is confirmation for us to process the order and will not be liable for any mistakes.” so the order will be processed. We will not be liable for any mistakes made , calls will be recorded as evidence.

We will not be liable for any mistakes in specifications or regulations in regards to our products use. We will manufacture and supply the product to the specification given. If there is any error in this we will take no liability.


All material and images on the A&E Glazing website are copyrighted. We strive for accuracy and promptly address any errors. We assume no liability for any harm resulting from products or information provided.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

For more information on how we use cookies and how that effects you, please consult our Privacy Policy.